Customer Service Specialist

Duties and Responsibilities: This position performs a variety of data entry tasks related to and in support of the appraisal process for both real and personal property for assessment purposes. Greets and refers taxpayers to appropriate staff; performs various data entry tasks; screens and routes materials according to content of communications; prepares correspondence, reports, statements, manuscripts, forms, and various documents; answers telephone; assists citizens; receives, greets, refers, and registers visitors; performs related work as required. Work is performed under regular supervision. Reports to the Real Property Administrator.

Qualifications: General knowledge of office practices and procedures and accurate keyboarding skills in the operation of office equipment and computers for all data entry processes in CAMA, Billing and Collection software; general knowledge of office software such as Microsoft Word, Excel, and PowerPoint; ability to maintain a professional and business-like presence and demeanor; possess good interpersonal skills; ability to maintain accurate records and prepare reports; ability to communicate effectively orally and in writing; ability to attend work regularly.

Any combination of education and experience equivalent to high school graduation supplemented by courses in business practices and computer and some experience in secretarial and clerical work, including data entry.

Special Requirements: Within two (2) years of employment; completion of the North Carolina Fundamentals of Listing and Assessing Course, completion of IAAO Workshop 100 – Understanding Real Property Appraisal

Pre-employment drug test, SBI Fingerprinting and background checks required of finalist applicants.

Applications must be obtained, fully completed, and submitted to Henderson County HRD by mail 112 First Avenue West, Hendersonville, NC 28792, by email hrd@hendersoncountync.gov">(hrd@hendersoncountync.gov), or by fax (828) 698-6184. Please see our website, www.hendersoncountync.gov/hr and refer to the Additional Applicant Information section for more detailed instructions.

The deadline for application is: Open until filled

Starting Range: $18.09 - $31.82

Grade: 66A