Income Maintenance Supervisor II

Duties and Responsibilities: This position is responsible for the direct supervision of the caseworkers in multiple Medicaid programs and Food & Nutrition Services; creates and evaluates a considerable number of program reports timely and accurately; is responsible for achieving optimal production and quality in their unit and within the enrollment and eligibility systems; assesses their individual staff members’ abilities in an objective manner and provides or recommends training to assure tasks are completed accurately and timely; documents individual and unit performance and works to inform, encourage and coach for exceptional performance in all areas and using all software systems; other duties as assigned.

Qualifications: Must possess considerable knowledge of the program/areas of assignment; general knowledge of all agency and community programs and services; good mathematical reasoning and computational skills; ability to read, analyze, and interpret rules, regulations and procedures; ability to communicate with clients/applicants, the public, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures; ability to instruct and to evaluate the work of lower level employees; ability to perform caseworker functions within structured time frames; advanced interviewing and communication skills, as well as a complete understanding and demonstrated ability in NCFAST and the Federal Marketplace; reasoning skills; strong organizational skills. 

Minimum Education and Experience Requirements: Three years of experience as a case worker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.    

Applications must be obtained, fully completed, and submitted to Henderson County Human Resources Department by email: hrd@hendersoncountync.gov  or by fax: (828) 698 – 6184, or by mail or in person to:

Henderson County HRD, 112 First Avenue West, Hendersonville, NC 28792.

Pre-employment drug screen, driving history and criminal background checks are required of finalist applicants.

The deadline for application is:  5:00pm on 7/17/2025

Salary Range: $23.56 - $39.87

Grade:    72A

Hiring salary will be determined based on qualifications and internal equity.