92-6. Records.
- Filing. The grantee shall file with the County annually a copy, true and accurate, of maps and/or plats of all existing and proposed installations (excluding customer house drop installations) upon streets, highways and public ways. These maps and plats shall be kept up to date on an annual basis. Copies of all rules, regulations, terms and conditions established by a grantee as they relate to subscribers for the operation of a CATV system under the franchise shall be filed with the County and at the local office of a grantee and shall be available for inspection during normal office hours.
- Officers. The grantee shall keep on file with the County Manager a current list of local management personnel and the functional areas for which they are responsible. The list shall be kept up to date and shall indicate the person who should be contacted by County officials in the event of questions or problems. It shall also provide a means to contact the appropriate personnel of the grantee in the event of an emergency, whether during or after normal working hours.
- Inspection. All books and records of a grantee relative to its subscribers and subscriber revenues concerning its operations within the County, for the term of the franchise, shall be made available for inspection and audit by the County Manager or his designee within 30 days after any request for such inspection or audit has been made. The County shall have the right to inspect the grantee's records showing the gross annual revenues from which its franchise payments are computed, and the right of audit and recomputation of any and all amounts paid under the franchise shall be accorded to the County during reasonable business hours and times.
- Complaints. The grantee shall, immediately upon request, make available to the County its records of customer complaints, including the name of the customer, date, nature of the complaint, disposition and date of disposition. Such records shall also include complaints from residents who are not customers.
