Emergency Information

Updated: 10/5/24; 6:00 p.m. 

Current Situation

Henderson County has declared a State of Emergency due to Hurricane Helene. The State of Emergency is also proclaimed at the request of the Mayors in the Town of Fletcher, Town of Laurel Park, Village of Flat Rock and Town of Mills River.  The City of Hendersonville has also declared a State of Emergency as revoking all special event permits until the end of the state of emergency. 

Henderson County has announced a curfew is in effect from 10 pm to 7 am until conditions improve. 

Resource Hubs - (Resource Hub Map)

Henderson County's six Resource Hub locations will be open Sunday, October 6 from 10 a.m. to 4 p.m. for water distribution and other supplies as they become available. The county is gathering supplies from federal, state and local resources.

The Resource Hub locations are:

• Etowah Elementary, 320 Etowah School Road Etowah, NC 28729
• Rugby Middle, 3345 Haywood Rd, Hendersonville, NC 28791
• East Henderson High, 150 Eagle Pride Dr, East Flat Rock, NC 28726
• North Henderson High, 35 Fruitland Rd, Hendersonville, NC 28792
• Mills River Town Hall, 124 Town Center Drive. Mills River, NC 28759
• Fletcher Town Hall, 300 Old Cane Creek Rd Fletcher, NC 28732

Each family unit will be provided supplies for one day's meal and water as it is available. Individuals are asked to enter the drive-through Resource Hubs and remain in their cars unless instructed otherwise by volunteers, to ensure an efficient process. 

In order for the Resource Hubs to function smoothly, efficiently and safely. We ask for the public's patience while waiting for their supplies. 

Hot Meals

Salvation Army is serving breakfast at 9 a.m. and dinner at 4 p.m. until the last plate is served. Location: The Salvation Army of Hendersonville, 239 Third Avenue East, Hendersonville, NC 28792.

We have a list of more community resources on our Community Involvement page as well.

Donation & Volunteer Information 

A donation collection site has been established at 118 McAbee Court, Flat Rock, NC 28731. Non-perishable food items, bottled water and toiletries are needed. We are not accepting perishable food or new/used clothing items.

Visit www.visithendersonvillenc.org/helene-relief for a full list of needed items, to make a financial donation or to sign up for volunteer opportunities.  

How to Apply for Disaster Relief 

You can apply for disaster assistance at www.disasterassistance.gov. 

Storm Debris 

Henderson County will provide free curbside storm debris to county residents. The county is working with a contractor to pick up all storm debris on DOT, municipal and private roads. This process started on Oct. 2. The county is partnering with the municipalities within the county for this pickup service as well.

Storm debris that is pushed to the right of way of a property will be picked up. Please be patient. Debris will be up picked by us as soon as possible. Residents will need to place all items along the road right of way in order for pickup.

Storm debris includes tree branches, leaves, logs, building materials, furniture, paint, etc. Please separate household garbage, construction debris, vegetative debris, large appliances, electronics and hazardous waste to expedite the removal process. There is no need to take storm debris to the Transfer Station. The best way to remove debris is to place it on your curb.

This graphic shows how to properly separate trash to expedite the debris removal process.

The Henderson County Transfer Station is open 7 a.m. to 4 p.m. Fees are waived for all Henderson County residents. 

The Henderson County Convenience Center is open. You can drop off bags for bag recycling and trash. The Automated Waste Lane is also open at the Transfer Station.

Emergency Contact Information

The Henderson County EOC is open 24 hours a day during this emergency. 

• For emergencies call 911
• For routine non-medical requests contact our EOC Call Center at 828-771-6670 or email helene-info@hcem.org.
• For Hendersonville Water & Sewer Customers - Call 828-697-3052 for city-related services and visit www.hvlnc.gov/helene for ongoing updates.

Citizens should also tune to local and regional radio and television stations for up to the minute emergency information from the Henderson County Emergency Operations Center.

988 Suicide & Crisis Lifeline

In the aftermath of Hurricane Helene, many in our community are facing tough challenges. You don’t have to navigate this alone—support is here.

If you or someone you know is struggling or in a crisis, help is available. You can call or text 9-8-8, or chat at www.988Lifeline.org to reach a trained counselor who can provide support in a mental health, substance use or suicide crisis.

Hurricane Helene Well Water & Septic Guidance

Our Environmental Health Department has compiled information for residents on well water and with septic systems. 

Wellness Checks

Thanks to the help of our community and the work of our first responders we've made great progress on wellness checks of people who were reported missing. If you have outstanding questions and concerns, please contact the Call Center at 828-771-6670. 

Open Pharmacies 

The NC Board of Pharmacy has a running list of pharmacies in Western North Carolina that are operating and serving patients. 

Traffic and Road Conditions

The Henderson County Sheriff's Office and Emergency Management is maintaining a list of local road closures. Additional road closures are also reported at Drive NC.

Emergency Alerts

The public is encouraged to sign up for alerts from Henderson County Emergency Management (and partners) at: ConnectHC Alerts - Smart911 and download the Henderson County Sheriff's Office App.

Power Outage & Floodplain Maps