Article 12 - Customer Services

93-71. General Policy.

This policy is established to clearly state the procedure which must be followed in order for a customer to receive water service.

  1. Unauthorized use. It is unlawful for a person to alter the water system and/or the water system owned by the City and maintained and operated by the Authority in any way to receive water service or to take and use any water from the water system and/or the water system owned by the City and maintained and operated by the Authority without first obtaining permission to do so from the Water Department. The right to take and use water distributed through the water system and/or the water system owned by the City and maintained and operated by the Authority exists only under permit and approval. Violation of this section may result in the termination of water service to the violator, as well as all other penalties, civil or criminal, as provided by law.
  2. Service by the Water Department. All water service from the water system (defined as the County's water system in ยง 93-42) will be turned on by the Water Department (or by a contractor specified by the Utilities Director in the event mutually acceptable terms for such service from the Water Department cannot be reached) and may not be turned on by the customer. All water service from the water system owned by the city and maintained and operated by the Authority shall be made by the Water Department and may not be turned on by the customer.
93-72. Application.
  1. Any person(s) who wish (es) to receive water service from the water system and/or the water system owned by the City and maintained and operated by the Authority must make application to the Utilities Director on the approved form. Said application form shall be completely filled out, properly signed, and notarized.
  2. The applicant shall be required to comply with all application requirements and other requirements of the Authority Policies as contained in Paragraphs IX(A), IX(B), IX(C), IX(D), IX(E), and IX(F), which requirements are hereby incorporated by reference as if fully set forth herein, except for the following:
    1. All required information shall be submitted to the Utilities Director on forms approved by the Utilities Director, who shall forward it to the Authority Director.
    2. Any references to "the City" shall be deemed to refer to "the City and/or the County (Henderson County) as appropriate."
    3. The applicant shall be subject to the fee schedule adopted by the County and/or the districts.
  3. Any person requesting water service shall be bound by the terms of the Water Service Agreement previously existing for that connection into the water system and/or the water system owned by the City and maintained and operated by the Authority, unless such person is requesting a larger allocation than existed previously, in which case the person will be required to sign a new Water Service Agreement in accordance with the terms and conditions contained in Article 9 above.